FAQs

See what people are asking about VM-Med.

General

How can I contact you?

You can reach us is by completing an online inquiry at https://www.vmmed.com/contact-us/.

What are your hours of operation?

For Breast Center, Thyroid Center, Gynecology Center, Minor Surgery Center and Mona Lisa Touch Treatment:

Monday to Friday: 8:00AM – 4:30PM
Saturday to Sunday: Closed

Do you accept new patients?

Yes, we are accepting new patients. Please send us an inquiry through our website at https://www.vmmed.com/contact-us/.

If the phone lines are busy, how else can I contact you?

We strive to always be available to our patients. Should the phone lines be busy, please contact us through https://www.vmmed.com/contact-us/.

How much time does it take to get an appointment?

Appointments can be booked immediately by phone to see our medical professionals within 24 to 48 hours.

I was asked to send my referral. Where can I send it?

Please go to https://www.vmmed.com/contact-us/ and attach the referral file in the comment box.

I need to change/cancel my appointment, what should I do?

Please go to https://www.vmmed.com/contact-us/ and include your request in the comment box.

Can I phone directly to make an appointment?

Yes, you can call us or use our form in at https://www.vmmed.com/contact-us/.

Is there a fee for a cancelation or modification?

Should an appointment be cancelled without adequate notice, a cancellation fee may apply if it’s not done within 48hrs before the appointment. In the event an appointment needs to be modified please contact us to reschedule your appointment. Please contact us should you need to cancel or modify your appointment.

If I decided to change clinics, can you transfer my file?

Yes, we will transfer your file to your new physician.

I sent my request through the booking platform, and I still don’t have an answer. What should I do?

If after 72 hours you have not been contacted, please try re-submitting your request via our website https://www.vmmed.com/contact-us/ or calling us directly.

After my test, where are my results sent?

Your results will be sent directly to your referring physician.

When should I get screened for breast cancer?

National guidelines state that women between 50 and 74 years old benefit most from regular breast screening. https://cancer.ca/en/cancer-information/find-cancer-early/get-screened-for-breast-cancer

How long does it take to have a mammogram?

An appointment for a mammogram can usually be scheduled within 24 to 48 hours.

When can I pay for my consultation?

Payment can be made at the registration desk.

How much time does it take to have the results?

Results from mammography, ultrasound and/or MRI examinations are available on the same day, and biopsy examination results are available four to ten business days following the procedure. If surgery is required, it can often be scheduled in the same week as the diagnosis.

Can I choose my physician?

We will always do our best to accommodate your requests, within the requested physician’s availability. However, please note that all of our physicians at VM Med are highly qualified professionals within their field of expertise.

Can I choose the date of my appointment?

Our team will always try their best to accommodate your requests.

How much does a biopsy cost?

Please send us an inquiry on https://www.vmmed.com/contact-us/ with your referral and our team will help with this request.

When would I need a biopsy?

If your physician considers it necessary, he will order a biopsy. It can be done the same day at the clinic. Some patients feel having this option contributes to lower anxiety and stress as you don’t need to go elsewhere for your tests.

How can I detect breast cancer?

There are warning signs of breast cancer:
– New lump in the breast or underarm
– Thickening or swelling of part of the breast.
– Irritation or dimpling of breast skin.
– Redness or flaky skin in the nipple area or the breast.
– Pulling in of the nipple or pain in the nipple area.
We recommend patients book a consultation to see our expert physicians if they have any concerns, and as recommended by your referring physician.

If I have a lump in my breast is it certain that I have breast cancer?

A small percentage of breast lumps turn out to be cancer.  If you notice a lump in your breast or near that region, or if you notice any changes in breast tissue, you should consider booking an appointment. The physician may order breast imaging to determine if this lump is of concern or not.

Can I receive a prescription renewal if I'm a walk-in patient?

No. You need to have a consultation for a physician to issue a prescription. 

Should I have my health card at every visit?

You must have your card the first time we open your file and when it’s renewed.

Can I have a consultation over the phone?

Depending on the nature of your visit, it may be possible to have a phone consultation, although initial consultations are preferred to be done in person.

What's the right method of birth control for me?

When it comes to birth control, your physician will ask about your medical history and any medications you may be taking, and this will determine which course of action is safest for you and which method is right for you.

Can I get tested for HPV?

Yes, you can get tested for HPV at VM Med. Please submit an inquiry via our website https://www.vmmed.com/contact-us/.

Do you have a solution for painful intercourse?

The solution best suited for you can be discussed and assessed based on your specific situation during a consultation with our Gynecologist.

Do you do STI screening?

Yes, we offer STI screen for women at VM Med. Please submit an inquiry via our website https://www.vmmed.com/contact-us/.

What are your hours of operation?

Radiology Center

Monday to Friday: 8AM to 5PM

Breast Center

When should I get screened for breast cancer?

National guidelines state that women between 50 and 74 years old benefit most from regular breast screening. https://cancer.ca/en/cancer-information/find-cancer-early/get-screened-for-breast-cancer

How long does it take to have a mammogram?

An appointment for a mammogram can usually be scheduled within 24 to 48 hours.

How much does a biopsy cost?

Please send us an inquiry on https://www.vmmed.com/contact-us/ with your referral and our team will help with this request.

When would I need a biopsy?

If your physician considers it necessary, he will order a biopsy. It can be done the same day at the clinic. Some patients feel having this option contributes to lower anxiety and stress as you don’t need to go elsewhere for your tests.

How can I detect breast cancer?

There are warning signs of breast cancer:
– New lump in the breast or underarm
– Thickening or swelling of part of the breast.
– Irritation or dimpling of breast skin.
– Redness or flaky skin in the nipple area or the breast.
– Pulling in of the nipple or pain in the nipple area.
We recommend patients book a consultation to see our expert physicians if they have any concerns, and as recommended by your referring physician.

If I have a lump in my breast is it certain that I have breast cancer?

A small percentage of breast lumps turn out to be cancer.  If you notice a lump in your breast or near that region, or if you notice any changes in breast tissue, you should consider booking an appointment. The physician may order breast imaging to determine if this lump is of concern or not.

Gynecology Center

What's the right method of birth control for me?

When it comes to birth control, your physician will ask about your medical history and any medications you may be taking, and this will determine which course of action is safest for you and which method is right for you.

Can I get tested for HPV?

Yes, you can get tested for HPV at VM Med. Please submit an inquiry via our website https://www.vmmed.com/contact-us/.

Do you have a solution for painful intercourse?

The solution best suited for you can be discussed and assessed based on your specific situation during a consultation with our Gynecologist.

Do you do STI screening?

Yes, we offer STI screen for women at VM Med. Please submit an inquiry via our website https://www.vmmed.com/contact-us/.

Radiology Center

What are your hours of operation?

Radiology Center

Monday to Friday: 8AM to 5PM